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Bogotá · Serving Clients Worldwide

Growth strategy meets luxury experience.

Madjoy is the joint consultancy of Marc Kakhia and Andrea Estupiñán · two practices, one roof. Marc builds the marketing and SEO engines premium brands run on. Andrea designs the in-store and clienteling experiences that make people stay loyal.

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10+Years combined, key accounts to clienteling
3Countries worked · UAE, Colombia, UK
5Active brand & venture engagements
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Client Work & Career Highlights

VIIONatalia BlancoColombia Xtreme AdventureFeedback StudioSPORTFIVESaint Laurent
What We Do

Two disciplines. One partnership.

We don't pretend to be generalists. Each of us runs a distinct practice, and brands hire us together when growth and experience need to move in step.

Marc Kakhia

Marketing, SEO & Growth

Global marketing professional & SEO consultant

  • Technical & organic SEO systems built for compounding growth
  • Web builds and digital presence for cultural & commercial clients
Explore Growth Services
Andrea Estupiñán

Luxury Experience & Clienteling

Luxury service & experience design consultant

  • In-store experience design and measurement for luxury retail
  • Clienteling and CRM systems that turn one-time buyers into VIP clients
  • Mystery shopping audits with full reports and action plans
  • Multisensory brand direction and luxury sales training
Explore Experience Services
Our Philosophy

Traffic without loyalty is a leak. Loyalty without visibility is a secret. We build brands that get found, and get kept.

Marc & Andrea, Madjoy

Most consultancies sell you half the equation, either acquisition or retention, growth or polish. We work as a pair because the brands we admire don't separate the two. A search strategy that brings the right customer through the door is only half the job if the experience on the other side doesn't earn them back.

Meet Marc & Andrea
Selected Work

Proof, not promises.

01SEO Consultancy

VIIO

Ongoing SEO consultancy for a Colombian USDC fintech, building organic visibility in a category where trust is the entire sale.

Search-first growth for a regulated category
02Sales Training & Mystery Shopping

Natalia Blanco

Luxury sales training for the store team, plus a two-location mystery shopping assessment for a Colombian luxury fashion house.

Service training and experience measurement
03Web Development & SEO · Tourism

Colombia Xtreme Adventure

A 37-page bilingual website and SEO strategy for a rafting and adventure-tourism operator in Meta, Colombia, with WhatsApp booking.

colombiaxtremeadventure.com ↗
View All Work
Live Sites

Don't take our word for it. Visit them.

Websites we designed and built for our clients, published and working today.

colombiaxtremeadventure.com
Colombia Xtreme Adventure: colombiaxtremeadventure.com
Web Development & SEO · Tourism

Colombia Xtreme Adventure

A 37-page bilingual site for a rafting and adventure-tourism operator in Meta, Colombia: priced activities, WhatsApp booking, a blog and local SEO.

Visit the site
feedbackstudio.show
Feedback Studio: feedbackstudio.show
Web Development · Music

Feedback Studio

A site for a DJ and music production academy in Bogotá: an animated visualizer that reacts to the beat, courses and practice packs, Live Sessions and a blog.

Visit the site
2
Consultants, two disciplines
UAE
& Colombia work history
M.A.
Intl. Business, Nottingham Trent
24/7
Bogotá-based, global clients
From the Journal

Latest articles

October 6, 2026sensory marketing

Sensory Marketing for the Holiday Season: How to Use Scent, Music and Light in Your Store (What the Research Says)

Scent, music, light and touch change how long customers stay and what they buy. What the research shows and how to prepare your store for December, step by step.

Andrea EstupiñánRead the Piece →
October 2, 2026whatsapp

WhatsApp AI Agents for Business in 2026: What Meta Business Agent Does, What It Costs and How to Set It Up Well

Meta now lets any business put an AI agent on WhatsApp. What Meta Business Agent can do, how token pricing works, when it is enough and when you need a custom setup.

Marc KakhiaRead the Piece →
September 29, 2026customer service

How to Create a Customer Service Protocol for Your Store (With an Example)

How to create a customer service protocol for your store: the seven key moments, a ready-to-adapt example, and how to get your team to actually use it.

Andrea EstupiñánRead the Piece →
All articles
Let's Talk

Tell us where growth is stalling, or where the experience is falling flat.

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