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The Journal

Notes on growth and experience.

Short, opinionated writing from Marc and Andrea — what we're seeing across SEO, brand growth, and luxury client experience.

Why Clienteling Is the Growth Lever Luxury Brands Keep Underrating in 2026
September 17, 2026clienteling, luxury retail, experience

Why Clienteling Is the Growth Lever Luxury Brands Keep Underrating in 2026

Millennials and Gen Z will make up 75% of luxury buyers by 2026, and fewer than half are satisfied with in-store service. Here's what the data says about clienteling as a growth strategy.

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AI Search and the Future of SEO in 2026: What Actually Changed
September 16, 2026seo, ai search, growth

AI Search and the Future of SEO in 2026: What Actually Changed

Zero-click search, AI Overviews, and Generative Engine Optimization are reshaping SEO in 2026. Here's what the data actually shows — and what it means for your growth strategy.

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